Refund policy

At theOleum&, every product is crafted with intention, care, and integrity. We stand by the quality of our formulations and our commitment to your hair journey. As part of our promise to deliver only the best, all sales are final and we do not offer returns or exchanges once an order has been shipped.

Delivery Returns: In the rare event that a package is returned to us due to failed delivery—such as incorrect address details or an unclaimed parcel—we will reach out to arrange redelivery. Additional shipping fees may apply.

We encourage you to double-check your address and delivery information at checkout to help us ensure a smooth experience. Our team is always here to support you should any issues arise—we’re committed to satisfaction at every step.