Where do you ship to? We currently ship across the UK and offer international delivery to select countries. Shipping options will appear at checkout based on your location.

How long does delivery take? UK orders typically arrive within 2–5 working days. International delivery times vary by region and may take 7–14 working days.

How much does shipping cost? Shipping fees are calculated at checkout based on your location and order size. We offer free UK delivery on orders over £50.

Do you offer express delivery? Yes, express delivery is available within the UK. Select the express option at checkout for faster shipping (1–2 working days).

Can I track my order? Absolutely. Once your order is dispatched, you’ll receive a tracking link via email to monitor its progress.

What if my order hasn’t arrived? If your order is delayed or missing, please contact our support team at through out contact us form and we’ll resolve it promptly.

Do you ship to PO Boxes or parcel lockers? Yes, we can ship to PO Boxes and parcel lockers within the UK. For international orders, this may vary by country.

Can I change my delivery address after placing an order? If your order hasn’t shipped yet, we’ll do our best to update the address. Contact us as soon as possible with your order number.

What happens if my package is damaged during delivery? If your order arrives damaged, please send us a photo and your order details—we’ll arrange a replacement or refund.

Do you offer local pickup? At the moment, we don’t offer local pickup—but we’re working on expanding delivery options in the future.

How often should I use the Growth Concentrate? For best results, use 2–3 times per week. Apply directly to the scalp and massage in. It can be used as a pre-wash treatment or left overnight.

Can I use this oil on protective styles or braids? Yes! The lightweight formula absorbs easily and won’t clog pores. Apply directly to the scalp and gently massage between parts.

Will this help with postpartum or hormonal hair loss? Absolutely. The formula includes natural DHT blockers like saw palmetto and black seed oil, which help address hormonal shedding and support regrowth.

Is this suitable for low-porosity hair? Yes. Oleum’s blend includes fast-absorbing oils like grapeseed and jojoba, making it ideal for low-porosity and fine hair types.

Can I use this on my edges or hairline? Definitely. It’s gentle enough for daily use on delicate areas and helps stimulate growth in sparse spots.

Is this safe for sensitive scalps? Yes. The formula includes soothing ingredients like neem, eucalyptus, and lavender to calm irritation and support scalp health.

How long before I see results? Most users notice reduced shedding and improved scalp comfort within 2–4 weeks. Fuller growth and stronger strands typically appear with consistent use over 6–8 weeks.

Can I use this alongside other hair products? Yes. It works well with most hair care routines. Just avoid layering with heavy silicones or synthetic oils that may block absorption.

Is this product vegan and cruelty-free? Yes. Oleum is committed to ethical sourcing and does not test on animals.

Are your ingredients organic or sustainably sourced? We prioritise high-quality, sustainably sourced ingredients wherever possible. Many of our oils are cold-pressed and derived from organic or wild-harvested botanicals to preserve their potency and purity.

Is this product free from silicones, parabens, and sulfates? Yes. Oleum’s Growth Concentrate is completely free from silicones, parabens, sulfates, and synthetic fillers. We believe in clean, effective formulations that support long-term hair and scalp health.

Is it safe during pregnancy or breastfeeding? While our formula is made with natural ingredients, we recommend consulting your healthcare provider before use during pregnancy or breastfeeding—especially due to the presence of essential oils.

Does it contain essential oils that may cause sensitivity? Yes, our formula includes essential oils like peppermint, eucalyptus, and lavender. These are included at safe concentrations, but we always recommend patch testing before full use—especially for sensitive scalps.

Is this product fragrance-free or naturally scented? Oleum is naturally scented from its botanical ingredients and essential oils. We don’t use synthetic fragrances, so the scent reflects the purity of the formula—earthy and herbal.

Is Oleum cruelty-free and vegan? Yes. Oleum is proudly cruelty-free and vegan. We never test on animals, and all ingredients are plant-based and ethically sourced.

Do you use recyclable packaging? We use recyclable plastic bottles and minimal packaging to reduce waste. Our labels and shipping materials are also chosen with sustainability in mind.

Are your products made in small batches or mass-produced? Oleum is crafted in small batches to ensure freshness, quality control, and ingredient integrity. This allows us to maintain high standards and deliver consistent results.

Do you support any environmental or social initiatives? We’re committed to ethical sourcing and are actively exploring partnerships that support reforestation, women-led farming cooperatives, and ingredient traceability. As we grow, so will our impact.